However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
NBN Plan Card
NBN Plan Card lists.
Plan name
Value
Value Plus
Speedy
Speedy Plus
SuperSpeedy
UltraSpeedy
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
250Mbps ↓ 21Mbps ↑
700Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone Wi-Fi router with no NBN® plan. We can only send stand-alone Wi-Fi routers to existing customers who have ordered or who have an active nbn® plan with us.
LOOKS LIKE YOU’RE PLANNING TO USE YOUR OWN Wi-Fi ROUTER?
By selecting this option you are responsible for configuring your Wi-Fi router. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are ordering a home phone service - your Wi-Fi router must support VOIP and be re-configurable.
If you are not confident configuring your own device, we highly recommend purchasing a new Wi-Fi router from us.
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
This plan isn't available at your address just yet.
Let us know if you're interested, and our friendly team will give you a shout as soon as it’s ready.
In the meantime, pick a different plan and you can easily upgrade later in our Self Care portal.
Keep me posted
Pop in your details below and we'll let you know as soon as this nbn® plan is available at your place.
eero Secure?
What's the deal?
eero Secure is an advanced security-focused subscription service that is designed to take your internet security to the next level. It’s a small package that packs a punch! Armed with the following features, you’ll soon be wondering how you managed your home internet without it!
And the great news is that when you purchase an eero device from Tangerine, we’ll give you a subscription to eero Secure at no additional cost for use with a compatible Tangerine internet service.*
ENJOY A RANGE OF SWEET FEATURES
Internet Backup
Outages happen. When they do, eero’s Internet Backup feature will allow you to switch to an alternate internet connection (e.g., mobile/phone hotspot) so you can keep connected. When the outage is over, the eero network will automatically switch back to your wired connection, how clever! ^
With an eero Secure subscription, you get access to active threat protection which helps to keep your eero home network safe from cyber threats by blocking access to malicious sites and protecting your connected devices from malware.
An eero Secure subscription comes with content filters that help to prevent your children from seeing certain categories of inappropriate content when connected to your eero network.
Block & Allow gives parents more granular control over which individual sites and apps your children can and can’t visit when they’re connected to your eero network.
Tired of getting a million pop-up ads when you’re just trying to read an article? Say goodbye to annoying pop-ups. eero Secure helps improve your internet experience by blocking a variety of intrusive ads on devices connected to your eero network for a better browsing experience.
eero Secure is easy to set up and use with the eero mobile app. Once your eero Secure subscription is activated, you can simply download the eero app and follow the prompts to set up your secure network.
Your eero Secure subscription operates at an account level to protect all users connected to your home eero network, making it a great solution for families.
eero Secure gives you insights into your household’s historical network usage and performance, so you can see who’s consuming the most data and keep track of your usage over time.
eero Secure enhances your eero with services to help keep your household’s connected devices safe and secure.
* eero Secure subscriptions are subject to Tangerine's Standard Form of Agreement - Part 1 and other applicable policies available on our Policies page
^ eero Internet Backup requires a compatible backup internet connection in range of a compatible eero devices. Tangerine does not guarantee zero disruption and brief network downtime may occur during failover. You are responsible for applicable data charges with backup internet connection providers and ensuring authorized use. Network speeds are dependent on the backup provider, and coverage, uptime, technology, and speeds will vary. Will require backup power if the power goes out. Certain eero features may be incompatible with eero Internet Backup.
eero 6+ is a mesh Wi-Fi device that connects to your nbn connection box to provide fast, strong, and stable Wi-Fi. eeros TrueMesh technology enables y...
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Instructions on how to easily set up your eero 6+ and network can be found in our quick start guide and below.
Step 1
Download the free eero a...
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How to create a pr...
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How to create a guest network for the eero 6+
A guest network lets you easily share your home Wi-Fi with family and friends while protecting network security. You can enable and disable your guest...
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The speed test analyses the upload and download speeds on your eero 6+. To conduct a speed test:
1. Tap on the Activity tab
2. Tap a tile on the Int...
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To view data usage on your eero 6+ network:
Tap on the Activity tab
Tap on Downloaded Data to view the overall Wi-Fi data usage
Tap Show Live Usa...
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How to conduct a software update for your eero 6+
Regular software updates are available to you through the eero mobile app to bring you the latest and greatest in eero Wi-Fi. Software security update...
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What do the colours on your eero 6+ mean
On the front of your eero, there is a LED status light. When everything is running correctly, your eero's light will be solid blue (unless you have tu...
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How to manage the light on your eero 6+
Through the eero app you can turn your eero LED lights off or on to best suit your preferences. To manage your eeros LED light:
From the Home tab t...
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How to reset your eero 6+
As a troubleshooting step, it is generally recommended to power cycle your eero by unplugging its power cable, waiting 30 seconds and plugging it back...
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What is Zigbee smart home hub?
The eero 6 systems are equipped with a built-in Zigbee smart home hub, eliminating the need for additional Zigbee hubs around your home to connect com...
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How to apply eero Secure content filters
eero Secures content filters give users the ability to apply pre-set content filters by age range, or they can customise by category, including adult ...
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How to set up eero Secure internet backup
eero Secures Internet backup lets users add alternate wireless backup connections such as their personal hotspot to keep their Wi-Fi up and running du...
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How to turn on eero Secure’s advanced security
eero Secures advanced security feature helps keep your family safe from accidentally visiting malicious sites that may infect your devicesTo turn on a...
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How to block websites with eero Secure
eero Secures Block Allow feature empowers users to control which websites can be accessed on their network, ensuring a safer browsing experience by b...
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How to block apps with eero Secure
eero Secure enables users to manage app access, blocking or allowing apps that might be restricted by content filters
To block apps:
From the Home...
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How to block ads with eero Secure
eero Secure's ad blocking feature helps you improve your browsing experience by blocking a variety of ads on your devices. To block ads:
From the '...
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